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Warranty.

What is covered, for how long, and how to make a claim.

01

Warranty period

  • EV SUN fixtures carry a X-year warranty from the date of purchase.
  • VYRO Lumora and Aura lamps carry a X-year warranty from the date of purchase.
  • Confirm whether commercial or project installations carry different terms.
02

What is covered

  • Manufacturing defects in materials or workmanship.
  • Premature LED or driver failure under normal use.
  • Confirm whether light output depreciation is covered, and at what threshold.
03

What is not covered

  • Damage from improper installation, misuse, modification or accident.
  • Damage from power surges, lightning or supply outside the rated voltage.
  • Normal wear to finishes, and consumable items such as replacement bulbs where applicable.
  • Fittings installed outside their rated environment — for example, a non-vapor-rated fitting in a wet area.
04

Making a claim

  • Contact us with your order number, the product, and photographs or a short video of the fault.
  • We will assess the claim and, if valid, repair, replace or refund — state which and in what order.
  • Return shipping for valid warranty claims is covered by us / the customer's responsibility.
05

Your statutory rights

  • This warranty is offered in addition to your rights under Singapore consumer law and does not limit them.
Need a hand?

We would rather you asked.

If anything here is unclear or your situation is not covered, get in touch and we will sort it out.

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