If something is not right, here is where you stand.
01
Change of mind
Unused products in original packaging may be returned within X days of delivery.
Return shipping for change-of-mind returns is the customer's responsibility / covered by us.
A restocking fee of X% or none applies.
Made-to-order, custom and project-specific items are / are not eligible.
02
Faulty or damaged items
Tell us within X days of delivery with photographs.
We will arrange collection or replacement at no cost to you.
Where a fault appears later, see our Warranty page.
03
Refund processing
Approved refunds are issued to the original payment method.
Refunds are processed within X business days of the returned item being received and inspected.
Original delivery charges are / are not refunded except where the item was faulty.
04
How to start a return
Contact us with your order number and reason for return. We will confirm the return address and next steps before you send anything back.
Please do not return items without contacting us first.
05
Your statutory rights
Nothing in this policy limits your rights under Singapore consumer law, including the Lemon Law provisions of the Consumer Protection (Fair Trading) Act.
Need a hand?
We would rather you asked.
If anything here is unclear or your situation is not covered, get in touch and we will sort it out.